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Expertise:
Bid and Proposal Management Expert, Bid Team Leadership & Innovation, Business Growth Transformation, Change Management, Content Management, Creating High-Performance Teams, Head of Proposal Management, Leadership And Team Design/Development, Proposal And Content Management Software Expert, RFP Software, Team Leadership
Industry Experience:
Software as a Service, Technology, Telecomms
Relevant Skills:
AI & Automation Expertise, AI for Bid Management, AI In Proposals, APMP Fellow, Bid Management, Bid Process Management, Business Strategy, Change Management, Client Facing, Client Relationship Management, Coaching and Mentoring, Content Libraries, Content Management, CPP APMP, CPP APMP Fellow, Effective Communications, Generative AI, Leadership, Library Design, Microsoft 365, People / Team Management, Persuasive Writing, Proposal Architecture and Narrative Development, Proposal Automation, Proposal Best Practice, Proposal Leadership, Proposal Management, Proposal Process, Proposal Writing, Proposals Technology, Public Speaking, Relationship Management, Return on Investment Analysis, Software Implementations, Team Mentoring and Organizational Change Management
Subjects:
AI, Bid Management, Bid Technology, Change Management, Content Management, Knowledge Management, Leadership & Management in Bidding, Microsoft Word, Proposal Management, Proposal Writing, Team Leadership
Steven is focussed on helping organisations build high-performing teams, deliver lasting customer value, and win more business. An award-winning bid and proposal expert and senior customer success leader, Steven is the Director, Strategy & Customer Success at Upland Qvidian, driving Qvidian’s strategy and customer success programmes to deliver customer-centric growth through RFP and proposal automation and market leadership, from prospect to revenue.​
Specialised in strategic growth, business winning, and organisational transformation, Steven collaborates with customers to achieve their strategic imperatives and drive customer success initiatives that align with the needs and desires of every stakeholder.​
Steven is an acclaimed builder and leader of high performing teams, retaining and motivating top talent to deliver outcomes for businesses, teams, and individuals. By fostering an environment of clarity, growth, trust, and collaboration, he ensures customer success teams not only achieve their goals, but exceed them. AÂ devoted advocate for customer success, Steven is focussed on delivering exceptional results. Whether its collaborating on innovative solutions, untangling complex challenges, or being a trusted advisor, he excels at making customers wildly successful.
An APMP member since 2002, for his service to the profession and his leadership of APMP, Steven was awarded APMP’s highest honour, the William C. McRae Founders’ Award in 2023, as well as receiving APMP Fellow status in 2024.